What is the oo.com.au Lowest Price Guarantee?

We guarantee that our prices are the lowest prices in Australia – we continually check prices to ensure our prices are the best offered by any reputable Australian retailer on the internet or in traditional bricks and mortar stores

• In the unlikely event that you find a lower online or mass-circulation advertised price on an identical item sold by oo.com.au, we will beat that price.
• Furthermore, this guarantee is valid for up to 7 days after your purchase.
• It is yet another reason why when you shop at oo.com.au you can be assured that you are getting the best online shopping experience possible.
• See Below for Terms & Conditions

How do you take advantage of this Guarantee?

Please send an email to customerservice@oo.com.au and advise us of the following information:

• The price, description and website link on the oo.com.au website of the item you are interested in
• The price, description and website link of the same item on the site that is cheaper. Please ensure the link you send us goes directly to the item in question. If the link is only to the competitors homepage or category page please give concise instructions on how to find the item itself on their site
• Please advise your name, contact details (phone and email address) and postcode to where the item will be shipped
• Please confirm you have done a check to ensure the competitor is Reputable and that they are based in Australia. Please read below to see what this entails

Terms & Conditions:

• Of course the item we are pricing against must be brand new, as opposed to factory-reconditioned, soiled or demo models. Features, accessories, warranties, brand, model and colour must be the same.
• The seller offering the lower price must have the item in stock, and the seller must be a reputable establishment, and subject to the laws of Australia (i.e. be an Australian site to ensure you are protected by Australian consumer protection legislation). We retain the sole discretion as to who is and is not reputable. Our decision will be reasonable based on factors which include whether the competitor has an Australian phone number, address and ABN, and whether their products are located in Australia or shipped in from overseas when ordered.
• This offer does not apply to auction sites and quantity discounts. This offer will only consider the price you would have to pay on our competitors website and NOT nett of Cash Back offers - as in most cases it takes months to get the cash back.
• If we are comparing to an online retailer we will need to include shipping charges, as some online retailers raise their shipping charges to compensate for their lower priced items. If we are comparing to a bricks-and-mortar store we will beat the price not including delivery charges, as there would still be a time and travel cost to you to go to the store, which may be more or less than our delivery charges.
• If your comparison is prior to purchase we will discount the amount you pay to beat the price you have found. If the comparison is after your purchase, we will provide a Gift Coupon of a value that is greater than the difference between the price you paid and the valid lower price you have found.
• Our Lowest Price Guarantee when sent after your purchase only applies if the price at the competitor was lower at the time of your purchase. So if the competitor goes on sale after you purchase, or their sale ends prior to your purchase, then the Lowest Price Guarantee offer does not apply.
• This offer does not apply to lower prices being offered on our own site due to price reductions or sale discounts which are given from time to time. This offer does not apply to ’24 hour type’ promotions (for example, where an item is discounted for 24 hours only) including our own Daily Slam Dunk promotions.
• As a condition of this Policy, we reserve the right to limit a customer's entitlement to purchase a maximum of one unit of any item which has been the subject of this Policy, at the price calculated according to our Lowest Price Guarantee. We may, at our sole discretion, waive this right on request and allow more than one unit to be purchased at this lower price.
• Prices that we offer as part of the Lowest Price Guarantee cannot be used in conjunction with other discounts or promotional coupons.
• If you are a New Zealand based customer, the competitor whose prices we are beating must be based in New Zealand or if they are based in Australia, they must ship to New Zealand.
• This Lowest Price Guarantee is subject to change without notice, but any changes will always be published on this page.