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   Delivery
  
  1. When will my order be shipped?
  2. What if I am not at home when you deliver my goods?
  3. What will delivery cost me?
  4. How do your delivery charges work?
  5. Which Carrier/Courier do you use?
  6. How do I know when you have shipped my order?
  7. Do you deliver to anywhere in Australia and New Zealand?
  8. Can I track the progress of my order?
  9. Are you able to ship to Norfolk Island?
  10. Do you ship Internationally?
  11. Once I've made my Purchase, how long before I receive my item(s)?
  12. Do you do Combine Shipping?
  13. What if I need an item by an urgent date?
  14. Are your Parcels labelled when dispatched and do they have an Invoice attached to them?
  15. Can I purchase from outside of Australia/New Zealand?
  16. Do you offer Express Post?
  17. Can I send my own courier to pick up from your warehouse?
  18. I want to pick up an item but it states it is 'Not Available for Pickup'.
  19. I have not received my order, what do I do?
  20. Can I pick up from your warehouse?
  21. How does pickup work?
  22. How Does Flat Rate Delivery Work?
  23. What is Combine and Save?
  24. What is your policy when items are RTS (Return To Sender)?
  1. When will my order be shipped?

    Next Business Day dispatch on 95% of our orders once payment has been approved by our Finance Dept. Then, once your Parcel is dispatched, you will be notified via an email with your unique 'Delivery Number' and Delivery details. You will also receive the Carrier's details and their estimated transit time to your address.
    New Zealand orders are batched and shipped bi-weekly or weekly depending on the volumes. 95% of New Zealand orders will be delivered within 4-10 Business Days from date of being ordered.
  2. What if I am not at home when you deliver my goods?

    As all our parcels are sent as registered and insured we require a signature upon delivery. Our delivery contractors (Australia Post and various couriers) typically deliver during business hours so if you are not expecting to be home during these hours, we suggest, if practical, to provide your work address as the delivery address.
    Delivery is usually attempted straight to your door. If there is no one available to sign for the delivery, or if the local postal service does not offer this direct service, then a Card will be left in your mailbox advising you of either a post office to collect your parcel from, or in the case of a courier delivery, a contact number to call to re-arrange the delivery.
  3. What will delivery cost me?

    Each product page shows the delivery charge for that item. We offer automatic delivery discounts on multiple item purchases.
    As a significant portion of the delivery charge is the cost of going to your address, the second, third, fourth, and subsequent items are cheaper to deliver than the first one.
  4. How do your delivery charges work?

    Shopping at oo.com.au is all about maximising your savings.
    So if you buy more than one item, your shipping costs for the 2nd, 3rd or subsequent items must be less than the first item – correct? Correct!
    Once you have covered the cost of the delivery driver travelling to your address (covered by the first parcel delivery charge), the remaining parcels are only charged by the additional weight they represent, or in the case of flat rate parcels, at a discount of 1/3 of their low flat rate.
    How can you benefit from Combine and Save?
    Simply order any two or more items at a time and you instantly benefit by paying substantially lower shipping charges on the 2nd, 3rd or subsequent items.
 




 
 
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